Application Tech Support Practitioner

THE WORK:
Explore opportunities to build knowledge and support the group while engaging in problem solving discussions- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully

• Join us in this exciting journey and contribute to a dynamic and supportive workplace

• Ensure production systems are available and operating according to defined Service Level Agreements

• Drive incident and outage resolution and maintain clear communication throughout the process

• Facilitate the restoration of service to the production environment efficiently and effectively

• Establish disaster recovery procedures to safeguard critical operations

• Maintain data retention practices in alignment with organizational standards

• HERE''S WHAT YOU WILL NEED:

  Beginner proficiency in Service Desk Management

• A minimum of 0 of experience in relevant related skills

• Bachelor''s Degree in relevant field of studies

• BONUS POINTS IF YOU HAVE:

  Beginner proficiency in problem solving

• Intermediate proficiency in communication

• Advanced proficiency in customer service

• Intermediate proficiency in incident management

• Beginner proficiency in process improvement

• Qualification