Application Tech Support Practitioner - French

**THE WORK:**Discover the opportunity to contribute actively and independently while becoming a subject matter expert.- You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and expertise.

• This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting.
• We look forward to welcoming your enthusiasm and fresh ideas.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

**HERE''S WHAT YOU WILL NEED:**Beginner proficiency in Service Desk Management.- A minimum of 2 of experience in relevant related skills.

• Bachelor''s Degree in relevant field of studies.
• Advance French Language skills**BONUS POINTS IF YOU HAVE:**Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.*