Application Tech Support Practitioner - Japanese

**THE WORK:**Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.- This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully.

• Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

**HERE''S WHAT YOU WILL NEED:**Beginner proficiency in Service Desk Management.- It is advantageous to have prior experience in relevant related skills.

• Bachelor''s Degree in relevant field of studies.
• Advance level of Japanese language expertise.

**BONUS POINTS IF YOU HAVE:**Intermediate proficiency in communication skills.- Beginner proficiency in problem solving.

• Intermediate proficiency in customer service.
• Beginner proficiency in time management.
• Intermediate proficiency in adaptability.*