Application Testing & Business Process Analyst

Job Summary:

Support the development, testing, validation, and deployment of service support applications and digital
solutions by coordinating with business stakeholders and development teams, performing end-to-end
functional testing, managing business requirements and master data activities, and creating training and
knowledge-transfer documentation to support successful solution adoption.

Key Responsibilities

• Execute end-to-end functional, integration, regression and user acceptance testing for capabilities
  developed under the program.
• Prepare test scenarios, test cases, expected results, test data and evidence; record defects with clear
  reproduction steps, business impact and supporting screenshots.
• Validate business workflows across customer contact, case or service request handling, back-office
  processing, integration, notifications, reporting and user access, as applicable.
• Coordinate with service operations, contact center, back-office, product, regional and IT stakeholders
  to clarify requirements, obtain test data and resolve open questions.
• Maintain requirements, test status, defect logs, decision logs, action trackers and traceability between
  business requirements, developed features and test outcomes.
• Perform master data cleansing, validation, maintenance and updates across relevant applications and
  tools, ensuring accuracy, consistency, completeness and alignment with approved business rules.
• Participate in demonstrations, sprint or release reviews, solution walkthroughs and readiness
  discussions; communicate risks, dependencies and unresolved defects promptly.
• Prepare and maintain user guides, process documents, standard operating procedures, quick-reference
  guides, FAQs, release notes and knowledge-transfer materials.
• Support training preparation and delivery for business users, super users and support teams, including
  demonstrations and post-training clarification.
• Assist with go-live readiness, cutover validation, user readiness, hypercare tracking and postimplementation issue analysis.
• Identify recurring process gaps, data-quality issues and improvement opportunities using structured
  analysis and user feedback.
• Follow applicable information security, data privacy, access-control, documentation and changegovernance requirements.
  Systems & Domain Exposure
• Good working knowledge of Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Redwood user
  experience and other Oracle applications is preferred.
• Exposure to Genesys Cloud, contact center platforms, CRM or service-management applications,
  workflow tools and back-office processes is desirable.
• Awareness of Agentic AI, conversational AI, automation, workflow orchestration and digital-assistant
  use cases is an advantage.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word and Teams; experience with
  reporting or visualization tools is preferred.

JOB DESCRIPTION

Key Deliverables / Success Measures

• Timely completion of assigned test cycles with complete and reusable test evidence.
• Accurate defect documentation, prioritization support and closure or retest tracking.
• Requirement and test traceability with minimal gaps between business needs and delivered
  functionality.
• Clear, current and version-controlled training and knowledge documents before release or handover.
• Effective stakeholder coordination, timely action closure and early escalation of blockers or quality
  risks.
• Consistent attention to data accuracy, user experience, process controls and operational readiness.
  Skills & Competencies
• Strong functional testing, analytical thinking and structured problem-solving skills.
• Ability to understand end-to-end business processes and translate requirements into practical test
  scenarios.
• Good written and verbal communication, with confidence to interact with business users, developers
  and program stakeholders.
• High attention to detail, documentation discipline and ability to manage multiple actions and
  dependencies.
• Strong interpersonal skills, collaboration, ownership and follow-through.
• Ability to learn new applications and processes quickly and work in a changing program environment.
  Education & Experience
• Graduate in engineering, computer applications, information technology, B. Sc. Information Technology,
  telecommunications, business, operations or a related discipline.
• Prior experience in application testing, business analysis, process documentation, operations support or
  digital-transformation programs is preferred.
• Experience in contact center operations, back-office management or service operations is an added
  advantage.
• Experience working with IT development teams, business stakeholders and third-party partners is
  desirable.

Work Conditions & Compliance

• Fixed-term contract for 12 months, subject to applicable company terms and conditions.
• May require coordination across functions, locations and time zones based on program needs.
• The role may require flexibility in work schedules and extended support during critical project
  deliverables, testing cycles, release activities, and business priorities.
• Must maintain confidentiality of business, customer, employee and system information and comply
  with applicable security and privacy requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.