Application Trainer

Training Officer
1+ Year
Jackson TN
Position Summary:

The Tennessee Department of Children’s Services (DCS) is seeking three qualified and passionate individuals for the role of Training Officer. This position is responsible for developing and delivering training on C-FIRST, Tennessee’s Comprehensive Child Welfare Information System to DCS staff. The ideal candidate will have training experience in this system and a working knowledge of training computer systems as well as a strong background in training delivery. This position is hybrid located in Memphis, Nashville, and Knoxville.

Key Responsibilities:

• Deliver C-FIRST training to DCS employees, covering the range of C-FIRST application modules and tasks specific to varying roles within the system both in-person and virtually.
• Develop training materials for specialized tasks in C-FIRST.
• Generate data within the C-FIRST training sandbox for use in C-FIRST training.
• Collaborate with subject matter experts from the Department of Children’s Services and Deloitte to enhance training development and delivery.
• Provide web-based technical assistance to staff to facilitate system learning.
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel will be required within the State of TN.

Minimum Qualifications:

• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree is required

Preferred Qualifications:

• Experience delivering training in a government or human services setting
• Experience training computer systems

Work Conditions:

• Travel may be required for in-person training sessions
• Hybrid work environment with both remote and on-site responsibilities

Pay: $20.00 - $22.00 per hour

Expected hours: 37.5 per week

Application Question(s):

• What is your email iD?
• What is your Hourly rate?
• Do you have Experience delivering training in a government or human services setting?
• Do you have Experience training computer systems?

Work Location: Hybrid remote in Jackson, TN 38301