Application(Game) Support

As an Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to end users. Your primary responsibilities will involve assisting customers via phone, email, and chat, addressing their billing inquiries, and resolving technical issues related to services and gaming product.

Key Responsibilities:

1. Technical Support:

• Provide technical assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues promptly.
• Assist customers in setting up and configuring product hardware and software.

2. Billing Support:

• Address billing-related inquiries, including payment processing, refunds, and subscription management.
• Ensure accurate billing information and resolve any discrepancies.
• Assist customers with account-related billing concerns.

3. Product and Service Information:

• Educate customers about gaming products, services, and features.
• Provide detailed information on subscription plans, game titles, and additional offerings.
• Guide users through troubleshooting steps and self-help resources.

4. Documentation and Ticket Management:

• Create and maintain support tickets for customer interactions.
• Document all interactions accurately in the CRM system.
• Ensure timely follow-up and resolution of open tickets.

Interested candidates please reach out at 8639468236 or [email protected]