Application/Production Support/Technical operations

🌟 We're Hiring: Application/Production Support/Technical Operations! 🌟

We are looking for an experienced Application/Production Support/Technical Operations professional to join our team in Singapore. The ideal candidate will bring at least 5 years of experience in technical operations and support, ensuring seamless application performance and user satisfaction.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Application/Production Support/Technical Operations

What You'll Do:

Senior L1 /L2 Support Engineer

Required Skills & Experience Technical Skills

·        5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.

·        Strong knowledge of AWS cloud services and operational support.

·        Good understanding of cloud-native application architecture.

·        Experience supporting:

o     Digital platforms

o     E-commerce systems

o     Customer-facing web applications

o     Mobile applications

·        Knowledge of CDN technologies and content delivery architecture.

·        Experience with monitoring and observability platforms such as:

o     Datadog

o     New Relic

o     Dynatrace

o     AppDynamics

o     Grafana

o     CloudWatch

·        Familiarity with APM (Application Performance Monitoring) concepts.

·        Understanding of SRE principles and operational best practices.

·        Strong knowledge of:

o     APIs

o     Microservices

o     Web services

o     System integrations

o     Authentication and authorization flows

·        Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).

·        Understanding of Incident, Problem, and Change Management processes.

·        Familiaritywith log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs.

Soft Skills

·        Strong troubleshooting and analytical thinking abilities.

·        Naturally curious and investigative, with a desire to understand the full context behind incidents and operational events.

·        Excellent problem-solving and root cause analysis skills.

·        Strong ownership mindset and accountability.

·        Ability to work independently in a fast-paced operational environment.

·        Good communication and stakeholder management skills.

·        Ability to remain calm and methodical during high-severity incidents.

·        Strong documentation and knowledge-sharing practices.

·        Continuous improvement mindset with a focus on automation and operational efficiency.

Good to Have Skills

·        Knowledge of WeChat Mini Program ecosystem and integrations.

·        Experience supporting SAP Commerce, Adobe Experience Manager (AEM), Magento, Shopify, or similar e-commerce platforms.

·        Basic scripting skills (Python, Shell, Bash, PowerShell).

·        Experience with API Gateway and event-driven architectures.

·        AWS Certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Administrator).

·        ITIL Foundation certification.

·        Experience supporting payment gateways and digital commerce ecosystems.

·        Ability to communicate in Mandarin.

Working Conditions

·        Participate in a 24x7 support and on-call rotation model.

·        Support late-night, weekend, and public holiday deployments where required.

·        Work closely with internal teams, vendors, and stakeholders across multiple time zones.

·        Respond to critical production incidents outside business hours when necessary.

Ready to make an impact? 🚀 Apply now and let's grow together!