Applications Admin Officer

Job Responsibilities

1. Administer and support core banking and business applications, including digital channels and related systems.
2. Manage application environments, services, configurations, scheduled jobs, interfaces, and batch processing activities.
3. Monitor application availability, performance, and service health, and promptly investigate and resolve incidents or escalate them as required.
4. Record, prioritize, track, and follow up on application support tickets within agreed service levels.
5. Manage application user accounts, roles, and access rights in line with approved requests, segregation of duties, and least privilege principles.
6. Perform approved application installations, upgrades, patches, configuration changes, and release deployments.
7. Support application testing, release validation, post-deployment verification, and operational readiness activities.
8. Troubleshoot application issues in coordination with business users, developers, infrastructure teams, database administrators, and vendors.
9. Support backup and recovery processes, disaster recovery testing, and business continuity activities related to applications.
10. Maintain application documentation, including support procedures, troubleshooting guides, configuration records, deployment procedures, rollback plans, and incident logs.
11. Identify recurring issues and recommend improvements to application stability, performance, security, and user experience.
12. Maintain administrative and support activity records and provide evidence required for audit, compliance, and security reviews.
13. Ensure compliance with information security policies, change management procedures, and customer data confidentiality requirements.
14. Participate in approved maintenance activities and provide support for critical incidents outside normal working hours when required.

Qualifications and Experience

1. Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
2. 1-3 years of experience in application administration, application support, or a related technical role. Banking experience is preferred.
3. Practical knowledge of SQL, application logs, transaction processing, and Windows and/or Linux environments.
4. Understanding of application architecture, integrations, APIs, authentication mechanisms, role-based access control, and certificates.
5. Experience with application configuration, deployment, troubleshooting, and user access management.
6. Knowledge of change management, information security principles, and operational support processes.
7. Strong analytical, troubleshooting, communication, coordination, and documentation skills.
8. Experience supporting banking systems or other critical enterprise applications is an advantage.
9. Ability to work under pressure, manage multiple priorities, and support business-critical systems.
10. Availability to provide support during critical incidents, approved maintenance windows, and emergency situations outside normal working hours when required.