Applications Administrator

Applications Administrator
Reports to: Assistant Director, Information Technology
Classification: Non-Exempt / Regular Employee, Full-Time, Hybrid

Summary

The Applications Administrator is responsible for the administration, enhancement, support, and continuous improvement of the Authority’s business applications, collaboration platforms, workflow automation solutions, intranet technologies, and enterprise data systems.

The position serves as the primary administrator for Microsoft 365 business applications including SharePoint Online, Power Platform, Forms, Teams integrations, workflow automation technologies, and designated SaaS business applications. The Applications Administrator works directly with business units to identify opportunities for automation, improve operational efficiency, implement business solutions, maintain application documentation, and support user adoption initiatives.

Essential Functions

• Administer and maintain SharePoint Online, Microsoft Teams, Microsoft Forms, Power Platform, ClaritySoft CRM, DebtBook, and other Authority-approved business applications.
• Support Tier 1–2 end-user issues related to business applications, workflow automation platforms, reporting solutions, collaboration tools, and assigned enterprise systems. Escalate unresolved or complex issues to the Assistant Director, Information Technology and/or approved Managed Service Providers (MSP) as appropriate.
• Manage application configuration, permissions, governance standards, user access, lifecycle management activities, and application governance practices.
• Research, evaluate, and recommend emerging technologies, automation opportunities, artificial intelligence solutions, and business application enhancements that improve organizational effectiveness and operational efficiency.
• Design, develop, implement, and maintain automated workflows utilizing Microsoft Power Automate, Power Apps, Dataverse, Zapier, and other approved automation technologies.
• Develop and maintain integrations between internal and external systems utilizing APIs, connectors, web services, and automation platforms.
• Analyze business processes and identify opportunities to improve operational efficiency through workflow automation, system integration, and technology modernization initiatives.
• Design, develop, and maintain dashboards, scorecards, reports, and business intelligence solutions utilizing Power BI and related reporting technologies.
• Assist business units with data governance, reporting requirements, data quality initiatives, and the development of operational and executive-level dashboards.
• Develop and maintain data models, reporting structures, business intelligence solutions, application databases, data repositories, and reporting environments that support operational and strategic decision-making.
• Develop and maintain SQL queries, data extraction processes, reporting views, and data transformation procedures.
• Administer and support Authority web services, public-facing websites, content management platforms, web-based applications, and related integrations while coordinating with third-party vendors and service providers as necessary.
• Support data migration, data validation, data quality improvement initiatives, and application modernization projects.
• Monitor application performance, integration health, workflow execution, and data synchronization processes.
• Participate in application patch testing, software upgrades, release management activities, and implementation of application best practices.
• Develop and maintain technical documentation, process maps, user guides, workflow diagrams, knowledge base articles, and application inventories.
• Provide technical support, troubleshooting assistance, end-user training, workshops, and knowledge transfer activities related to business applications, automation platforms, reporting solutions, and data integrations.

Additional Responsibilities

• Stay up to date with current industry standards, business application trends, automation technologies, data analytics platforms, artificial intelligence capabilities, and best practices as they pertain to functions performed by the Authority.
• Continuously evaluate opportunities to improve business processes through workflow automation, system integration, reporting enhancements, and digital transformation initiatives.
• Maintain the utmost integrity regarding data governance standards, application controls, security policies, and technology procedures throughout the Authority.
• Provide support, technical training, and knowledge transfer to Authority employees as necessary.
• Perform other functions or tasks as assigned by the Assistant Director, Information Technology.

Knowledge and Skills

• Strong knowledge of Microsoft 365 technologies including SharePoint Online, Microsoft Teams, Power Automate, Power Apps, Power BI, Forms, Dataverse, and related collaboration platforms.
• Experience administering business applications, workflow automation platforms, reporting environments, and enterprise collaboration systems.
• Sound knowledge of relational database concepts, database design, data modeling, reporting structures, and business intelligence methodologies.
• Experience developing workflow automation, application integrations, dashboards, reports, and business analytics solutions.
• Knowledge of application programming interfaces (APIs), cloud-based integrations, web services, and data synchronization concepts.
• Familiarity with scripting and automation technologies including PowerShell, Python, Bash, JavaScript, or equivalent scripting languages.
• Familiarity with web services, content management systems, website administration, Linux-based hosting environments, and web application support concepts.
• Ability to troubleshoot complex application, automation, integration, reporting, and data-related issues.
• Ability to multi-task, communicate effectively, and be well organized.

Independent Action

Under the general supervision of the Assistant Director, Information Technology, independently functions within the scope and framework of established Authority and departmental policies and procedures on a consistent basis for all issues. Consults with the Assistant Director, Information Technology on IT-related issues and decisions requiring approval.

Competencies

• Experience administering enterprise business applications, collaboration platforms, workflow automation solutions, reporting environments, and cloud-based software systems.
• Experience developing and supporting workflow automation, application integrations, business intelligence solutions, data management platforms, web services, and content management systems.
• Ability to analyze and resolve complex technical issues involving business applications, automation technologies, data integrations, reporting environments, and cloud services.
• Strong written documentation, communication, presentation, training, and organizational skills.

Minimum Requirements

• Associate degree in Information Technology, Information Systems, Computer Science, Data Analytics, Business Information Systems, or a related field.
• A minimum of three (3) to five (5) years of progressively responsible experience supporting business applications, enterprise collaboration platforms, workflow automation technologies, reporting environments, systems integration, data management, website administration, or related information technology functions.
• Experience supporting Microsoft 365 business applications, SharePoint Online, workflow automation technologies, reporting platforms, and enterprise data environments.

Preferred Education and Experience

• B.A. or B.S. degree in Information Technology, Information Systems, Computer Science, Data Analytics, Business Information Systems, or a related field.
• Advanced technical training, business application administration experience, workflow automation experience, data analytics experience, web services administration experience, and/or industry certifications related to the competencies identified in this job description.
• Experience supporting enterprise business application environments including Microsoft 365, SharePoint Online, business intelligence platforms, application integrations, cloud services, business continuity planning, website administration, and digital transformation initiatives.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional hybrid work environment that combines working in the office and working remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds with or without accommodations.

Schedule

This is a full-time position with core IT support hours of 8:00 AM – 5:00 PM, Monday through Friday. Additional availability may be necessary to support scheduled maintenance activities, technology implementations, infrastructure upgrades, incident response activities, disaster recovery testing, and other operational requirements.

Travel

Occasional travel to co-location, training, and/or conferences may be required.

Benefits

Paid vacation, parental leave, sick leave, holidays, and personal days; health, life, AD&D, dental, and vision insurance; 457(b) Plan with employer match; Money Purchase Pension Plan with employer funding; short- and long-term disability insurance; Health Savings Account; Flexible Spending Account Plans; and tuition reimbursement.

Salary Range

$55,000–$60,000, commensurate with qualifications, relevant experience, and demonstrated skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

CHEFA is an Affirmative Action / Equal Employment Opportunity employer.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Hartford, CT 06103