Applications and Systems Solutions Architect

The Applications and Systems Solutions Architect is responsible for designing practical, end-user-focused technology solutions that combine applications, systems, platforms, integrations, and supporting services into a coherent delivery approach. The role requires translating end-user requirements into technically sound, commercially viable, and implementable solutions that align with end-user’s requirements, roadmap and contractual commitments.

Key Responsibilities

1. End-user Discovery and Requirements Analysis

·        Engage with prospective and existing end-users to understand business objectives, operational processes, technology landscape, pain points, constraints, and success criteria.

·        Uncover underlying requirements through effective scoping activities.

·        Translate end-user requirements into solution scope, technical assumptions, dependencies, risks, and implementation considerations.

·        Assess end-user systems, applications, data flows, integrations, infrastructure dependencies, security requirements, and support expectations.

·        Clarify functional and non-functional requirements, including performance, scalability, availability, compliance, usability, maintainability, and service levels.

·        Identify gaps between end-user needs and available LTD capabilities, and recommend practical options, workarounds, phased approaches, or product enhancements where appropriate.

2. Solution Design and Technical Architecture

·        Design end-to-end end-user solutions that integrate LTD applications, end-user systems, third-party platforms, data sources, infrastructure services, and operational support processes.

·        Prepare solution architecture views, system context diagrams, application interaction models, integration designs, deployment options, and environment recommendations.

·        Ensure proposed solutions are secure, scalable, resilient, supportable, commercially realistic, and aligned with LTD’s delivery standards.

·        Define solution components, responsibilities, assumptions, exclusions, dependencies, technical boundaries, and transition points between LTD and end-user teams.

·        Recommend solution patterns that balance end-user expectations, implementation effort, product capability, delivery risk, and total cost of ownership.

3. Pre-Sales and Proposal Support

·        Support sales teams in qualifying opportunities, shaping solution strategy, and positioning capabilities against end-user requirements.

·        Contribute to proposals, requests for information, requests for proposal, statements of work, solution estimates, technical responses, and implementation approaches.

·        Prepare and present solution overviews, architecture walkthroughs, demonstrations, proof-of-concept plans, and technical value propositions to end-users.

·        Provide technical input to commercial discussions, including effort estimates, solution options, delivery assumptions, licensing implications, and support considerations.

·        Help identify technical differentiators, delivery risks, and win themes that strengthen LTD’s proposal and end-user confidence.

4. Applications and Systems Architecture

·        Design application solutions that support end-user business processes, user journeys, workflow requirements, reporting needs, data requirements, and operational controls.

·        Define how LTD applications will interact with end-user systems, identity services, databases, integration layers, reporting tools, and operational platforms.

·        Review application configuration, customization, extension, and integration approaches to ensure they remain sustainable and supportable.

·        Assess system dependencies such as hosting environments, middleware, networks, security controls, monitoring, backup, recovery, and service continuity.

·        Guide end-users and delivery teams on modernization, migration, coexistence, cutover, and transition strategies where legacy systems are involved.

5. Integration, Data, and Interoperability

·        Define integration approaches between LTD solutions, end-user systems, partner platforms, and third-party services using approved methods such as APIs, middleware, batch interfaces, event messaging, or data exchange mechanisms.

·        Specify interface requirements, data mapping considerations, security controls, error handling, logging, monitoring, reconciliation, and operational support needs.

·        Work with end-user technical teams to validate connectivity, identity, access, data ownership, data quality, privacy, and compliance requirements.

·        Identify integration risks early and recommend mitigation actions, alternative designs, phased delivery options, or proof-of-concept validation.

6. Delivery Alignment and Implementation Support

·        Provide technical leadership and architecture guidance during project initiation, design, build, configuration, integration, testing, deployment, and transition to production.

·        Ensure implementation teams understand the approved solution design, assumptions, dependencies, technical constraints, and end-user commitments.

·        Review key delivery artifacts, including technical designs, configuration specifications, interface documents, migration plans, test strategies, deployment plans, and operational readiness materials.

·        Support issue resolution for complex design questions, scope clarifications, integration challenges, environment constraints, and end-user escalations.

·        Manage architectural change control by assessing the impact of design changes on cost, timeline, risk, supportability, and contractual commitments.

7. End-user Advisory and Stakeholder Management

·        Act as a trusted technical advisor to end-users by explaining solution options, trade-offs, risks, constraints, and recommended approaches in clear business and technical terms.

·        Facilitate workshops with end-user business users, technical teams, security teams, operations teams, and decision-makers.

·        Coordinate with internal sales, delivery, product, engineering, support, legal, and commercial teams to ensure solution commitments are realistic and achievable.

·        Build end-user confidence by demonstrating knowledge of applications, systems, integrations, implementation practices, service operations, and LTD capabilities.

·        Support account growth by identifying follow-on opportunities, enhancement needs, platform expansion, and solution optimization areas.

8. Governance, Risk, and Quality Assurance

·        Ensure solution designs follow LTD architecture standards, security practices, implementation methods, support models, and quality expectations.

·        Document architecture decisions, assumptions, risks, dependencies, exclusions, and end-user responsibilities clearly and consistently.

·        Participate in internal solution reviews, proposal reviews, design governance forums, project checkpoints, and delivery readiness assessments.

·        Identify technical debt, delivery risk, product limitations, integration complexity, and operational gaps before they affect end-user outcomes.

·        Promote reusable templates, reference architectures, lessons learned, and best practices across end-user engagements.

Expected Deliverables

·        End-user solution architecture documents and technical design packs

·        Proposal technical responses, solution narratives, assumptions, and exclusions

·        System context diagrams, application interaction diagrams, integration diagrams, and deployment views

·        Proof-of-concept plans, demonstration scenarios, and solution validation outputs

·        Implementation approach, technical work breakdown inputs, estimates, and delivery dependencies

·        Interface specifications, data mapping guidance, migration considerations, and environment requirements

·        Risk registers, architecture decision records, issue impact assessments, and mitigation recommendations

·        Operational readiness inputs, support transition notes, and handover materials

Required Qualifications and Experience

·        Bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field; equivalent professional experience may be considered.

·        Strong experience in solution architecture, application architecture, systems integration, software implementation, and technical consulting.

·        Experience in pre-sales, consulting, implementation, managed services, systems integration, and/or professional services environments.

·        Solid understanding of enterprise applications, business systems, APIs, integration patterns, databases, identity and access management, cloud or hosted environments, security, and operational support models.

·        Ability to prepare solution designs, proposal inputs, technical estimates, implementation assumptions, and delivery documentation.

·        Relevant industry certifications are advantageous.

·        Understanding of responsible AI principles, including governance, privacy, security, compliance, and ethical AI practices.