Applications Engineer

• Silvus is seeking an Applications Engineer-I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual in this role will conduct a wide range of technical activities relating to applications/solutions engineering and customer and sales support. This position works closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies
• The individual in this role is expected to help define and test new products and features, assist customers and the sales team with their technical support requests, perform technical analysis and systems integration duties, and engineer complete solutions to complex problems. This position works closely with internal Engineering teams and provides in-person support with up to 25% travel, both domestic and international
• Design and test complete solutions that solve unique technical problems
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person
• Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations
• Work individually and with Engineering teams to support requests via in-house or through field testing and validation
• Test and harden existing features through firmware and hardware changes in realistic applications
• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training
• Perform other related duties, of which the above are representative

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans- Must be a U.S. Citizen due to clients under U.S. government contracts
• Office environment
• Outdoor environment for demos and testing
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field
• Walking/Moving in the labs
• Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field)
• Trade shows
• Excellent organizational skills and attentiveness to details
• While performing the duties of this job, the employee is required to do the following:
• Proficiency with PC office applications and mobile devices
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization
• All employment is contingent upon the successful clearance of a background check and drug test
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers
• Lift equipment up to 50 lbs. for the set-up of demonstrations and testing
• Willingness to travel and work at customer sites
• WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies
• Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing
• Experience with testing embedded radio communication systems
• Familiarity with Linux
• Proficiency with programming languages such as Python or C/C++
• Experience with operating and testing IP radios/modems
• Proficiency with TCP/IP protocol and networking