Applications Engineer

Company description:

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job description:

Job Purpose

This position is responsible to provide technical customer support through task assigned processes using updates, testing, QA (quality assurance) and diagnosing the root cause of problems by troubleshooting to ensure product functionality is optimised.

Travel Requirements

< 15%

Job Duties and Responsibilities

Each day will present you with new challenges and opportunities to test and grow your skills. As an Applications Engineer with MTS, you'll be responsible for but not limited to:
o Provides technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality.
o Diagnose root cause of problems, troubleshoot and issues/repairs within SLA (Service Level Agreement) timeframes.
o Day time support telephone - resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
o Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
o Opens and completes support tickets as required whenever the issue requires action, code changes or consumes more than thirty (30) minutes of support time.

o Identify and develop customisation need such as reports per customer requirements.
o Documents the functionality clearly and concisely.
o Ad hoc projects as required.
o Provide support to other members of the customer services team.
o Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller and expense reporting.
o Collaborates and communicates across business units within MTS to achieve goals and objectives.
o Complies with corporate Customer Support processes.
o To maintain compliance to all legislative, MTS and customer site policies, rules and requirements.
o Reinforce awareness and demonstrate commitment that safety is our top priority and "zero accidents" is achievable.

Required Skills

o Tertiary qualification in IT or related field.

o Advanced computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages.
o Knowledge of mining operations preferred.

We offer:

• We Live by Our ‘SLQDC' Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost

• Annual Bonus: Potential for all employees to receive a yearly bonus

• Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities)

• Work life balance: Hybrid work and 9 day fortnight options

• Study: Educational Reimbursements for study applicable to your role or future progression within the company

• Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.

• We Care: Our peoples' health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.