Applications Engineer II

At HED, Inc. we are customer focused, respectful, passionate, collaborative, and agile – guided by our mission to create innovative quality products that make a difference when it matters, enabling a better, safer, connected world. Our people understand the velocity at which our hi-tech markets change, ever driving the need for curious, future oriented teammates to help us continuously improve our processes, products, and service. Accountable to ourselves, each other, and our customers, because we understand our success depends on world-class products and service delivered on time by an empowered and engaged team. We share success with continued learning, rewards, recognition, flexibility, and celebrations. Proud of what we do and how we do it.

We are one team, one voice, one outcome and we are looking for an Applications Engineer II to join us and help make a difference when it matters! We are unable to provide Sponsorship now or in the future due to the nature of work. We require eligibility as an ITAR “US Person.”

As an Applications Engineer II, you will ensure customer satisfaction and control development costs by translating customer application requirements into accurate control system design specifications. Participate on the development team to convert those requirements into a functioning control system and support customers in applying HED products and systems. You will also, support customers in all areas related to the application of HED products and systems.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Essential duties and responsibilities include systems integration, project leadership and commissioning, field service and troubleshooting, and customer interaction and sales support.

Systems Integration

· Expert knowledge of the design, development and implementation of mobile vehicle electronic control systems

· Expert experience with HED’s System Development Process (SDP), including the ability to mentor co-workers in its application.

· Experience and ability to guide and lead potential and existing customers through the requirements gathering and system design process.

· Develop customer application software

· Testing customer application software (bench testing and on vehicle testing)

Project Lead / Commissioning

· Monitor and report project status to all stakeholders.

· Formalize customer specifications into a contractual type format for customer approval and authorized signature.

· Track project status through HED® SPD processes to assure proper requirement specification, on-time delivery, customer satisfaction, and adherence to budgetary constraints.

· Commission and test HED® systems on vehicles at customer location

Field Service / Troubleshooting

· Travel to customer locations to design, implement, troubleshoot and / or repair HED based control systems.

· Guide/mentor customers and co-workers through proper system troubleshooting methodologies.

Customer Interaction / Sales Support

· Support the HED® Sale Team on customer visits and sales calls.

· Monitor and address customer issues through the Technical Support system

· Provide product and system training to customers and channel partners

· Develop demo projects for sales calls and Trade Shows.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education: BS in Electrical Engineering, Computer Engineering, or similar

Experience and/or Training:

· Minimum of 2 to 4 years of experience in electronic control system programming and integration

· Minimum of 1 to 2 years of experience in embedded software development

· Detail oriented

· Excellent communication and interpersonal skills

· Ability to communicate with customers in a customer service role

· Customer empathy / customer advocate mentality

· Strong leadership qualities and a demonstrated capability to influence others and excel in a matrix environment is a must

· Ability to travel up to 25%

· Proficient in C programming

· Proficient in Model-Based Development, preferable within the MathWorks environment

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

Work is typically performed in an office environment. The noise level in the work environment is usually moderate. Frequent travel to a customer’s location may be required and may include factory or test environments. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Job Type: Full-time

Pay: $90,000.00 - $102,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

Application Question(s):

• Are you proficient with model-based development, preferably within a MathWorks environment?
• Do you meet the eligibility requirements for an ITAR "US Person?"

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Hartford, WI 53027