Applications Service Delivery Analytics Specialist

For our client, we are seeking a Applications Service Delivery Analytics Specialist to join the team of a leader in the Business Services space. This role will turn data into practical insight that improves visibility, decision-making, and business performance. You will partner with business, technical, and operational stakeholders to build reporting, surface trends, and translate analysis into action. The position offers the opportunity to strengthen data-driven execution and help teams focus on the metrics that matter most within a Business Services environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $145,676 – $178,049 annually

Responsibilities

• Lead the creation and enhancement of analytics and reporting solutions for Application Managed Services (AMS)
• Implement data models and automated reporting processes for service capacity and performance metrics
• Analyze service delivery data to identify trends, risks, and actionable insights
• Maintain service performance metrics and prepare executive reports for governance
• Support major service transitions and cross-functional reporting efforts when needed

Qualifications

• Bachelor's degree or higher required
• Five years of experience in analytics or performance metrics in IT service management
• Experience designing dashboards and reports with BI tools like Power BI
• Ability to analyze complex operational data and provide insights to stakeholders
• Familiarity with data from multiple enterprise systems to manage performance

Benefits

• Possibility for remote work for candidates located beyond 50 miles from headquarters
• Opportunity to collaborate with innovative professionals in a global environment
• Engagement in continuous improvement initiatives across multiple service agreements
• Exposure to strategic operational events and processes in managed services

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.