Applications Specialist

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Applications Specialist

Location:
Taguig, PH

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We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Great operations don't happen by accident. They're built by people who care about getting the details right and constantly finding better ways of working. At the Business Platforms - Operations Enablement Chapter, that's exactly what we do. We build proactive operational capabilities to assure and continuously improve the quality and reliability of business operations, strengthen controls through service transitions, and deliver seamless, well-supported experiences for our users.

We're looking for an Application Specialist to bring their curiosity and drive for improvement to our team in Manila. You'll be part of a globally connected team, working within our Business Platforms agile operating model alongside colleagues around the world. This role is a great fit for someone who's genuinely passionate about technology, energized by continuous improvement, and always on the lookout for smarter ways to eliminate inefficiencies.

Productivity and Quality

Ensure smooth and quality-assured transition of application features from development to production environments

Actively develop continuous improvement initiatives and optimization of business application service operations

Actively develop the automation of existing manual activities to achieve a higher and consistent level of business application service delivery to business end-users

Ensure smooth business application service operations by resolving data & application related issues in a timely manner

Run/Lead small to mid-sized projects related to operations

Collaboration

Actively engage in onboarding of new joiners and foster collaboration among peers within the team

Effectively communicate to stakeholders as part of incident/problem management

Proactively establish and maintain good working relationships with business users and platform team members

Increasingly interact with mid-level business leaders to align on their business application priorities related to operations

Leadership

Develop excellent platform and business application know-how

Proactively build up subject matter expertise and identify areas for further self-development

Be a process owner for at least one operational activity in the platform

Manage escalations related to operational topics in the platform

Compliance

Complete all compliance obligations and trainings in a timely manner, if applicable along with guiding team members to do the same

Thoroughly understand and coach junior colleagues on the compliance, security and operational responsibilities in your area of work

Work with the platform to ensure adherence to Partners Group’s policies

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What we expect

Must have

Degree in technology, software engineering or related quantitative field

5 years of experience in similar role, preferably in technology and/or financial industry

Proficient in working on relational databases (preferably Microsoft SQL Server, Snowflake is a plus)

Able to communicate well with stakeholders and has a customer service mindset

Experience in support and operations (Incident and problem management)

Experience in using ServiceNow, Jira, Confluence, or other similar tools

Strong in agile delivery, with release management experience and engineering exposure

Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.

Accurate, effective, and independent working style

Strong analytical and problem-solving skills

Ability to work under pressure and confidently interact with business users

Very good language skills in English (written/oral)

Is an advantage

Knowledge in cloud services, preferably AWS

Experience in supporting SaaS systems (e.g. SAP)

Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)

Experience or active personal learning in Artificial Intelligence

Knowledge in programming languages, Java and Python

Knowledge about private markets

Candidates that do not fulfil all the preferred skills or experience are still encouraged to apply for the position.

What we offer

A fast-paced, entrepreneurial, and international working environment in Manila

Close collaboration with global and cross-functional teams

Excellent learning opportunities in HR systems and professional development

Broad exposure to Partners Group and the private markets industry

Competitive salary and benefits package

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at [email protected]

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