Appointment & Social Media Coordinator

About the Role

Are you someone who effortlessly connects with people over the phone, brings natural energy to every conversation, and enjoys utilizing social media?

We are looking for an Appointment & Social Media Coordinator to be the front-facing voice and personality of our company. In this role, you’ll split your time between two critical growth drivers: vetting and confirming our incoming sales appointments, and capturing/sharing our daily transformations across social media.

No cold calling. No high-pressure sales pitches. Your job is to build instant rapport, ensure our homeowners are set up for a great experience, and showcase our work to the local community.

What You’ll Be Doing

1. Appointment Confirmation & Lead Qualification (Primary)

• Connect over the phone with homeowners who have already requested or agreed to an estimate for their home remodeling project.

• Use a confident, warm, and professional tone to walk homeowners through a quick qualification process (verifying homeownership, project scope, and ensuring all decision-makers are present).

• Build trust quickly, set clear expectations for the sales consultation, and schedule/confirm appointments in our CRM.

• Follow up with past quotes and warm leads to help keep our field team’s schedule full.

2. Social Media & Brand Engagement (Secondary)

• Turn our real-world project transformations into engaging social content across Facebook, Instagram, Nextdoor, and TikTok.

• Utilize before & after photos, quick job site video clips, and customer reviews from our field crews.

• Schedule weekly posts, tag happy homeowners, and keep our social channels active and local.

• Monitor incoming social DMs and comments, turning interested neighbors into fresh appointments.

Who You Are

• Natural Communicator: You have exceptional phone presence, bright tonality, and strong active listening skills. People enjoy talking to you.

• Tech & Social Savvy: You understand how local businesses use social media (short-form video, before/after showcases, engaging captions) and know your way around standard scheduling tools and CRMs.

• Detail-Oriented & Organized: You can switch gears smoothly between phone calls and creative work without letting details slip through the cracks.

• Self-Motivated: You thrive in an environment where you own your workday and stay productive during downtime.