Appointment Center Representative

Company Overview:

Helitech is a leading foundation contractor based in the St. Louis area working in waterproofing, foundation repair and rehabilitation & concrete leveling. We are always looking for great employees to help better serve our customers. Our reputation is built on honesty, integrity, quality craftsmanship, and customer support. As an employer, we are committed to employee satisfaction, job safety, and professional growth.

Helitech is a family owned and operated company that has been the #1 choice for waterproofing and foundation repair in Illinois, Missouri, Quad Cities, and Western Kentucky since 1987. We believe that hiring the most qualified people with the right skillset and mindset allows us to deliver the highest quality foundation services and the best-in-class customer experience. That’s why Helitech has been the employer of choice for over 35 years – since 1987.

Position Overview:

We are currently looking for an upbeat, personable, driven & self-starting individual to assist our Appointment Center Department. Must have a strong work ethic, great attitude, excellent communication skills and the ability to multi-task. This candidate should possess the ability to work in a fast-paced environment and pay close attention to detail. Punctuality and attendance are of extreme importance.

Position Qualifications

• Previous experience in sales or customer service is preferred
• Strong communication and interpersonal skills
• Experience using CRM systems, multiple displays and typing experience
• Ability to work in a fast pace, target driven environment; Must be able to multi-task
• Professional demeanor and will to succeed

Responsibilities include:

• Inbound/Outbound Calls
• Communicating with customers via live chat, text, & email
• Transcribing company voicemails
• Scheduling sales & service appointments
• Calendar Consolidation & logistics
• Other miscellaneous tasks assigned by your supervisor or manager

Compensation & Benefits:

• $18/hour with bonus opportunity that averages $500-$600 per month
• Health, Dental, and Vision insurance
• 401(k) with company match
• Paid vacation and holidays

Please Note: All employment offers are contingent upon the successful completion of a pre-employment background check.