Appointment Clerk

AKC Healthcare Incorporated is seeking a reliable and organised Appointment Clerk to join our team in Philadelphia, Pennsylvania. The Appointment Clerk will coordinate appointments, communicate with clients, maintain accurate scheduling records, and provide administrative support to ensure an efficient and positive customer experience.

Key Responsibilities

• Schedule, confirm, reschedule, and cancel appointments.
• Answer incoming calls and respond to appointment-related inquiries.
• Provide customers with accurate information regarding appointments and services.
• Maintain and update appointment calendars and scheduling systems.
• Send appointment reminders and follow-up communications.
• Collect and accurately enter customer information into company systems.
• Coordinate schedules between customers and appropriate staff members.
• Maintain accurate and confidential records.
• Communicate professionally with customers, coworkers, and management.
• Perform general administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous scheduling, customer service, reception, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Excellent attention to detail and accuracy.
• Comfortable using computers, email, Microsoft Office, and scheduling software.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional, dependable, and customer-focused.

Benefits

• Competitive compensation
• Paid training
• Paid time off for eligible employees
• Health, dental, and vision benefits for eligible employees
• Retirement savings plan
• Professional development opportunities
• Career advancement opportunities
• Supportive team environment