Appointment Companion (Part Time)

POSITION SUMMARY: Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

• Technical Expertise
• Problem Solving
• Teamwork
• Effective Communication
• Results Oriented
• Personal Credibility
• Quality Focus
• People Focus
• Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Must remain patient and maintain good customer service when working with participants and internal or external staff

• Escorts participants to all outside appointments that have been arranged by the scheduling department

• Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)

• Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner

• Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment

• Views email throughout the day to receive updated scheduling information

• Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs

• Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery

• Must be available to work various hours to include early morning and late evening appointments. Possible overtime

• Must remain patient and maintain good customer service when working with participants and internal or external staff

• Other duties as requested/assigned

• High school diploma or equivalent is required

• One year of experience with a frail, or elderly population is required preferred

• Must be knowledgeable in how to use a Computer and Microsoft Office applications

• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public

• Capable of and experienced in assisting individuals with special mobility needs

• Knowledge of how to operate medical equipment (wheelchair, walkers) desired

• Ability to work independently with minimal supervision

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan.  Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade and length of service.