Appointment Coordinator

Job Overview:

Our Client is looking for an Appointment Coordinator who will support the Care Team with administrative tasks, focusing on booking complex multidisciplinary assessments. The role involves managing EMR schedules, liaising with patients and clinicians, resolving conflicts, keeping records accurate, and helping improve workflows and the patient experience.

Schedule Remote, Full Time | Monday - Friday, 9:00 AM - 5:00 PM EST, with 1 hour unpaid/paid break (40 work hours per week).

Responsibilities:

• Booking and rescheduling assessment appointments
• Creating booking blocks for multidisciplinary assessments
• Reviewing clinician schedules to keep booking blocks aligned with availability, and removing stale blocks and “TBC”s
• Managing video therapy rooms
• Monitoring inboxes, faxes, phone calls, and live chats from patients, referral sources, and clinicians
• Monitoring patient waitlists
• Confirming that scheduled sessions, consults, and assessments take place
• Supporting the Billing Team with OHIP billing, reconciliation, MD invoices and no-shows, and contractor invoicing
• Handling patient queries, and completing intake procedures via email and phone
• Contacting medical clinics and external physicians for reports, results, and referrals
• Reporting to the management team as needed
• Other duties as mutually agreed upon

Requirements

• Experience in appointment coordination, ideally in a healthcare setting
• Strong organizational skills and the ability to manage multiple schedules
• High attention to detail in scheduling and record-keeping
• Experience with scheduling software and EMR systems
• Excellent written and verbal communication, including comfort calling patients
• A patient-focused, empathetic approach and an interest in learning the clinic’s assessment services
• Post-secondary education in Business Administration, Psychology, Sociology, or a related field (preferred)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.