Appointment Scheduler

Job Overview
We are seeking a detail-oriented and customer-focused Appointment Scheduler to join our home improvement company. In this role, you will be responsible for coordinating and scheduling appointments with clients, ensuring smooth communication between clients and our team. The ideal candidate will possess excellent phone and client communication skills, demonstrating professionalism and efficiency in managing schedules and client interactions. This position offers an opportunity to contribute to a dynamic team dedicated to delivering quality home improvement services.

Responsibilities

• Manage incoming and outgoing client communications via phone and other channels to schedule appointments effectively.
• Coordinate with clients to understand their needs and preferences for home improvement services.
• Set and confirm appointments with clients, ensuring all details are accurately recorded in the scheduling system.
• Maintain clear and professional communication throughout the scheduling process, providing exceptional customer service.
• Follow up with clients as needed to confirm appointments or reschedule when necessary.
• Collaborate with team members to ensure appointment availability aligns with project timelines.
• Keep detailed records of scheduled appointments, client interactions, and any changes or cancellations.
• Assist in managing the overall appointment calendar to optimize scheduling efficiency.

Experience

• Prior experience in appointment scheduling, customer service, or a related role is preferred.
• Strong communication skills, especially over the phone, are essential.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Proficiency in using scheduling software or related digital tools is advantageous.
• Professional demeanor with excellent organizational skills and a customer-centric approach.

Pay: $15.00 - $20.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits:

• Flexible schedule
• Paid training

Work Location: Hybrid remote in Clarksville, TN 37043