Appointment Scheduler (Full-Time)

Description:

A Healthcare Career That Leaves Room for Your Life

Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital?

At Gastroenterology Associates of the Piedmont (GAP), our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you.

As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you.

Requirements:

What You'll Do

As an Appointment Scheduler, you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider.

Your responsibilities will include:

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient telephone calls and scheduling requests.
• Accurately enter and maintain appointment information in our electronic scheduling system.
• Provide patients with clear information about appointment dates, times, locations, and instructions.
• Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
• Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.

What We're Looking For

Required:

• High school diploma or GED.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
• Strong communication and customer service skills.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to remain professional and compassionate in a busy environment.

Preferred:

• Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
• Experience using an EHR, EMR, or medical practice-management system.
• Familiarity with medical terminology and HIPAA.
• Experience handling a high volume of patient telephone calls.