Appointment Setter

The Appointment Setter is responsible for contacting prospective business clients on behalf of TTG Group, working with Openserve, to identify the individuals responsible for their internet services and connectivity.

The primary objective is to arrange appointments with relevant decision-makers to assess existing network infrastructure, understand connectivity requirements and introduce potential solutions based on available line upgrades and improved connectivity options.

Key Responsibilities

1. Outbound Business Development

* Contact prospective business clients professionally.

* Introduce yourself as a representative of TTG Group, working with Openserve.

* Clearly explain the purpose of the call and its relevance to the business.

2. Identifying Decision-Makers

* Establish who is responsible for the company's internet services and connectivity.

* Request to speak with the appropriate contact person.

* Obtain the relevant contact details where appropriate.

3. Appointment Setting

* Arrange suitable appointments with the relevant decision-makers.

* Coordinate convenient dates and times for discussions or assessments.

* Confirm appointment details and ensure the relevant contact is available.

4. Connectivity & Infrastructure Opportunities

* Introduce the purpose of assessing the client's existing network infrastructure.

* Establish the client's connectivity requirements.

* Explain that recent line upgrades and improved connectivity options may provide opportunities for a more suitable solution.

5. Professional Client Engagement

* Communicate confidently and professionally with prospective business clients.

* Build rapport and maintain a positive first impression.

* Represent TTG Group professionally throughout all interactions.

4. Expected Outcomes

* Successfully reach prospective business clients.

* Identify the appropriate internet and connectivity decision-makers.

* Secure suitable appointments for infrastructure assessments and discussions.

* Establish opportunities to review existing connectivity arrangements.

* Support the sales team in introducing suitable connectivity solutions.

5. Professional Standards

The Appointment Setter is expected to maintain professional communication, clearly explain the purpose of each call, respect the time of prospective clients and accurately communicate the reason for requesting an appointment.

6. Primary Objective

The main objective is to secure a qualified appointment, not to complete the sale during the initial call.

The Appointment Setter creates the opportunity for TTG Group to meet with the appropriate business representative, assess the existing infrastructure and explore connectivity solutions that may better meet the client's needs.

Note: This job description is based on the uploaded appointment-request PDF. Specific qualifications, salary, working hours and performance targets were not stated in that document.

Pay: R4 500,00 - R5 000,00 per month

Work Location: In person