Appointment Setter

Location: Wattala | Full-time | Onsite

Umbrella Transfers provides reliable, premium transfer services across the UK for individuals and

businesses. We are looking for a confident and motivated Appointment Setter to connect with

potential clients over the phone and arrange qualified meetings for our sales team.

If you enjoy speaking with people, building relationships and turning conversations into

opportunities, we would love to hear from you.

Key Responsibilities

• Make outbound calls to prospective business clients, including cold and warm leads.

• Introduce our services, understand customer requirements and identify potential business

opportunities.

• Qualify leads and schedule appointments for the sales team.

• Follow up with prospects by phone and email to secure meetings and maintain engagement.

• Handle initial questions and objections confidently and professionally.

• Maintain accurate records of calls, follow-ups and appointments in the CRM.

• Work closely with the sales and marketing teams to prioritise leads and coordinate outreach.

• Meet agreed targets for call activity, qualified appointments and follow-ups.

Requirements

• At least 3 years of experience in appointment setting, telesales, telemarketing or a similar

sales role involving outbound calls.

• Excellent spoken and written English, with a confident and professional telephone manner.

• Experience making cold calls, qualifying leads and booking sales appointments.

• Strong listening, communication and relationship-building skills.

• A target-driven approach, with the resilience to handle objections and rejection.

• Good organisational skills and consistent follow-up habits.

• Familiarity with CRM systems and Microsoft Office.

• Experience working with UK clients or within the travel, hospitality or transportation

industry would be an advantage.

- Knowledge of AI tools and experience using them for research, outreach, follow-ups and day-to-day sales tasks would be an advantage.

Apply Now

Send your CV to [email protected] with the subject line “Application – Appointment Setter.