Appointment Setter – Education (Warm Leads)

6-month contract with a path to permanent or a Learning Advisor role · Sydney CBD, Hybrid · $60K base, $75K OTE pro rata + super

Every week, hundreds of parents reach out to Cluey because they’re worried about their child. Maybe a maths mark has slipped, the HSC is looming, a selective exam is coming up, or their kid has just stopped believing they’re good at school. You’ll be the first person they speak to.

This is a phone-based role with no cold calling and no closing. Every parent you call has already asked us for help. Your job is to have a genuine conversation: understand what’s going on with their child, find out what they’re hoping will change, and connect them with one of our Learning Advisors for a deeper consultation.

What you’ll do

• Call parents who’ve enquired about tutoring and get to know their situation, including year level, subjects, how things are going, and what they’ve already tried

• Build rapport quickly with parents who are often stressed, unsure, or comparing options

• Ask good questions to understand what’s really driving the enquiry, not just the surface answer

• Transfer parents live to a Learning Advisor, or book them in for a consultation

• Write clear handover notes so the Learning Advisor can pick up where you left off

• Keep our CRM accurate and up to date

• Work toward weekly call and booking targets, supported by our sales and operations teams

What you’ll bring

• Experience in a phone-based or customer-facing role. Appointment setting, call centre, customer service, retail, hospitality, or teaching all count.

• A warm, natural way of talking to people, and the ability to put a worried parent at ease

• Curiosity: you like asking questions and actually listen to the answers

• Organisation and attention to detail

• Full working rights in Australia

• A current Working with Children Check, or willingness to get one

• A bonus, not a must: familiarity with the NSW school system or the education sector

The details

• $75,000 OTE pro rata ($60,000 base + commission) + super

• 6-month fixed-term contract, with the option to move into a permanent role or step up to a Learning Advisor position

• Monday to Friday, 9am–5pm. During peak periods, we may ask for some later shifts, finishing no later than 7pm.

• Hybrid: Monday and Tuesday from home, Wednesday to Friday in our Sydney CBD office

• You’ll work closely with our sales and operations teams, with full training on our process, systems, and programs

Why Cluey

Cluey provides live online tutoring to students across Australia, mapped to the Australian Curriculum and tailored to each child. We’ve delivered over 1,000,000 learning sessions to more than 33,000 students, with 2,500+ expert tutors. You’ll be part of a team of 80–100 people helping kids get their confidence back.