Appointment Setter - Proactive Customer Service Team

Appointment Setter - Proactive Customer Care Team

Brisbane | Office Based | Full-Time 38 hours per week

The Role

Are you someone who loves connecting with people, thrives on organisation, and takes pride in delivering a great customer experience?

We're on the lookout for a people-loving, detail-driven Appointment Setter for our Proactive Customer Care Team based in Brisbane.

This role is all about being the trusted point of contact for our customers — helping them feel informed, supported, and looked after throughout their solar journey. You'll play a key role in managing customer communication, coordinating appointments, and ensuring every interaction is smooth, professional, and positive.

If you're the kind of person who enjoys a busy day, loves a well-organised calendar, and can bring calm energy to a fast-paced environment, we'd love to hear from you.

What You'll Be Doing

• 📞 Connecting with customers – managing inbound calls through our 1300 number and providing friendly, helpful support
• 📅 Managing appointments – booking, confirming, and coordinating key customer milestones including Post Site, MS, Post-Install, and more
• 🗓 Keeping things running smoothly – maintaining accurate calendars, schedules, and customer records
• 👋 Creating great first impressions – conducting Welcome Calls to ensure new customers feel confident and supported from day one
• ✨ Supporting an exceptional customer journey – helping deliver a seamless experience from initial contact through to installation completion

What We're Looking For

You'll bring:

• Previous customer service, administration, scheduling, or call-handling experience
• Confidence and professionalism when speaking with customers over the phone
• Strong organisation skills and the ability to manage multiple priorities
• Excellent communication skills and attention to detail
• A positive attitude and a natural ability to build rapport
• A love for structure, processes, and getting things done

Experience in contact centres, appointment setting, bookings, administration, or service coordination will be highly regarded — but we're most interested in your ability to communicate well and deliver a great customer experience.

How to Apply

We'd love to hear from you. When applying, please include:

✅ Your resume, highlighting relevant customer-facing, administration, or phone-based experience
✅ A short cover letter telling us:

• What customer service or call-based roles you've worked in
• Your experience with bookings, scheduling, calendars, or appointment setting
• Why this opportunity with RESINC Solar & Batteries feels like the right fit for you

Applications will be reviewed based on relevant experience and demonstrated capability, not generic responses.