Appointment Setter (Remote)

Location: Remote (Philippines)

Schedule: U.S. Hours (Final schedule to be confirmed)

Salary: PHP 50,000/month

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a Appointment Setter (Remote) to support a U.S.-based client with sales coordination, appointment management, customer communication, project administration, and administrative support.

You'll work closely with the Managing Director and sales team to keep appointments, customer records, payments, documentation, follow-ups, and project handoffs organized and up to date.

If you're organized, detail-oriented, proactive, and great at following through, we'd love to hear from you.

What You'll Do

• Coordinate sales appointments, measure schedules, and customer follow-ups
• Support the sales team with scheduling, documentation, and administrative tasks
• Review and maintain accurate sales and project records across company systems
• Process customer payments, deposits, receipts, and commission documentation
• Handle routine customer communication, including confirmations, reminders, agreements, and project updates
• Prepare documents and information for measure appointments, project handoffs, and production
• Track project updates, installation schedules, and required follow-ups
• Assist with post-installation follow-ups, closeouts, final payments, and customer documentation
• Support events through registration, coordination, record-keeping, and lead follow-up
• Escalate customer concerns and issues requiring management attention

What We're Looking For

• 2+ years of experience in sales administration, sales support, administrative assistance, customer service, project coordination, or a similar role
• Excellent English communication skills (written and verbal)
• Strong organizational, multitasking, and follow-through skills
• Highly detail-oriented with the ability to manage multiple priorities and deadlines
• Experience with customer communication, appointment scheduling, documentation, and follow-ups
• Comfortable working with CRM, project management, or business management systems
• Proficiency in Google Workspace and/or Microsoft Office
• Ability to work independently and proactively in a remote environment
• Experience supporting U.S.-based clients is a plus
• Experience in sales, construction, home improvement, property services, or project coordination is a plus
• Experience with ServiceMinder, One Click Contractor, or CompanyCam is a strong advantage

Tools You'll Use

• CRM & Project Management: ServiceMinder, One Click Contractor, CompanyCam
• Productivity: Google Workspace & Microsoft Office
• Communication: Email, phone, text/chat, and internal communication platforms
• Tracking: Spreadsheets and internal sales/resulting tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Quiet and professional work environment suitable for customer and team communications

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Permanent remote work
• Competitive salary and performance bonuses
• Healthcare benefits
• Annual performance appraisal
• Career growth opportunities
• Work with established U.S.-based clients
• Join a supportive and collaborative remote team

Apply Today!

If you're passionate about sales support, customer service, and administrative coordination, we'd love to hear from you.

Apply today and take the next step in your career with SmartScale360.

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.