Appointment Setter/Cold Caller

V-Assist (www.v-assist.com) rovides dedicated remote customer support and virtual operations teams for medical spas, aesthetic clinics, and healthcare practices across the United States. Our specialists support clinics with patient communication, appointment scheduling, lead follow-up, customer service, and administrative operations, allowing clients to focus on delivering exceptional patient care.

Key Responsibilities

• Respond to all new inquiries in real time within the 2–3-hour shift, including calls, SMS, and web leads.
• Manage follow-ups for missed calls, pending leads, and reactivation campaigns.
• Schedule, reschedule, confirm, and provide reminders for patient appointments.
• Conduct lead and client reactivation campaigns to re-engage past prospects and clients.
• Perform no-show recovery and waitlist outreach.
• Maintain accurate CRM/EMR records and ensure timely lead and patient updates.
• Prepare daily task and call reports for transparency and performance tracking.
• Contribute to monthly performance reports, including insights and recommendations.
• Provide administrative and marketing support, including CRM updates, data entry, lead tracking, and assistance with marketing campaigns.
• Work according to the MST time zone, 5:30 PM–7:30 PM.

Required Skills & Qualifications

• Excellent verbal communication, interpersonal, and customer service skills.
• 6 months to 1 year or more of experience in healthcare, medical clinics, medical spas, or healthcare-related customer service.
• Proven experience in outbound calling, telemarketing, sales, lead generation, or appointment setting.
• Strong ability to build rapport, handle objections, and convert prospects into booked appointments.
• Experience using CRM and EMR systems for lead management and patient scheduling.
• Proficiency with HubSpot, MS Teams, and HyperConnect.
• Strong organizational skills with exceptional attention to detail and data accuracy.
• Ability to work independently, manage high call volumes, and consistently meet performance targets.

As part of our recruitment process, we kindly ask you to complete the form using the link below:

V-Assist Form - https://docs.google.com/forms/d/e/1FAIpQLSfJhnWnBc3VRfnPqQZTLsh8tOt2iBufzz1518e9KWJmRSTIMA/viewform?usp=header

Pay: From Php40,000.00 per month

Benefits:

• Company events
• Employee discount
• Paid training
• Work from home

Application Question(s):

• Can you work in graveyard schedule?

Work Location: Remote