Appointment Setting Confirmer

About the role

Your primary responsibility will be to contact customers who have appointments scheduled for the following day and confirm that the date, time and appointment details are still convenient. These are warm customers who have already requested and booked an appointment — there is no cold calling or prospecting involved. You will play an important role in making sure our consultants arrive at appointments where the customer is expecting them, prepared and ready to meet.

Key responsibilities

• Call all customers with appointments scheduled for the following day
• Confirm the appointment date and time is still suitable
• Confirm the customer will be available and ready for the appointment
• Answer basic questions about the appointment and ensure customers know what to expect
• Identify customers who need to reschedule and coordinate a suitable alternative
• Update appointment and customer information accurately in our CRM
• Communicate any important information or changes to the relevant team members
• Help minimise cancellations, missed appointments and no-shows
• Provide a warm, professional and reassuring customer experience on every call

About you

• Confident and comfortable speaking with customers over the phone
• Warm, friendly and naturally conversational
• Highly organised and able to follow a daily process consistently
• Reliable and punctual
• Comfortable using computers, CRM systems and basic software
• Detail-oriented and accurate when recording information
• Able to handle customers who need to change or cancel appointments professionally
• Comfortable speaking with an older demographic
• Proactive and able to identify potential issues before they become problems
• A team player who takes pride in doing a job properly

About us

Inhome Assist is a growing Australian company that helps people access products and services designed to improve their comfort, independence and quality of life in their own homes.