Apprentice Advisor

About the role

We are currently seeking an Apprentice Advisor to join Apprenticeship Support Australia, based in our Parramatta office.

In this role, you will support apprentices and trainees from a wide range of backgrounds, providing guidance and encouragement to help them successfully complete their apprenticeship. You will play a key role in building strong relationships, identifying challenges, and connecting individuals with the support they need to thrive.

This is a highly phone-based role, requiring regular outbound and inbound calls with apprentices, trainees, and employers. You will need to be confident communicating over the phone and able to build rapport quickly while managing a high volume of interactions.

We are looking for a people-focused, friendly, motivated, and confident individual who is passionate about supporting others and will thrive in an advisory role.

Main responsibilities include:

• Working with new apprentices and trainees to help them overcome the challenges associated with transitioning to the workplace, and balancing work and studies.
• Helping apprentices and trainees who may be under pressures in their personal life, experiencing workplace challenges or struggling to build relationships with their employers and co-workers.
• Supporting resolving conflict and other workplace related issues which may be impacting performance and productivity.
• Providing referral services to mental health providers, language literacy and numeracy tools, counselling services or other specialist services.
• Advising employers on strategies to ensure their apprentice receives the best practice induction when they start, and tactics for coaching and mentoring them to success.
• Accurate and time sensitive data collection and quality data management.
• Phone, Teams & in person meetings - Driving to sites.

To be Successful in this role, you will:

This is the perfect opportunity to utilise your strong customer services skills gained in retail, hospitality, sales and transfer into a corporate setting.

• Proven experience in customer service, sales, business development and/or account management.
• Unrestricted Australian Driving Licence and own vehicle.
• Excellent communication and interpersonal skills.
• Ability to develop and maintain relationships with internal and external stakeholders.
• Accuracy and attention to detail.
• Ability to set goals, organise own workload, prioritise, meet deadlines, and see tasks through to conclusion.
• Excellent computer literacy and keyboard skills.

Benefits and perks

As a valued employee of the Business NSW, you will have access to a wealth of company benefits.

About the business

Apprenticeship Support Australia (ASA) was established in 2014 to deliver the Australian Government's Apprenticeship Support Services as an Apprentice Connect Australia Provider. This initiative operates under a contract from the Department of Employment and Workplace Relations. Apprenticeship Support Australia combines 78 years of collective experience and delivers across multiple states, including New South Wales, Queensland, Victoria, Tasmania, South Australia, and Western Australia.

Business NSW is passionate about people and their stories. You belong, no matter who you are, how you identify, or your background, and we welcome you to apply.

All short-listed applicants will be asked to complete a range of Pre-Employment checks up to and including a criminal record check, work related references, evidence of working rights, vaccinations and qualifications.

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. Business NSW isn't responsible for any fees related to unsolicited resumes.