Apprentice – Customer Service Call Agent

At JHL Pharmacies, we are committed to delivering high-quality NHS and private pharmacy services through our network of community pharmacies across the UK. Our experienced and qualified pharmacy professionals provide trusted healthcare support, from prescriptions and medication advice to health checks and specialist services, ensuring accessible, confidential, and patient-focused care for individuals, families, and local communities.

The ideal candidate will be enthusiastic, approachable and eager to develop their skills within a customer-focused environment. The duties of a Customer Service Call Agent Apprentice will consist of handling incoming and outgoing calls, responding to customer enquiries, providing accurate information and delivering a high standard of customer service. The successful candidate will also be responsible for updating customer records, maintaining accurate information on internal systems, handling queries professionally and supporting the wider team with general administrative duties as required.

This position calls for a confident and articulate individual who can communicate effectively with a diverse range of customers, demonstrate a positive and professional attitude, and remain calm and helpful when dealing with enquiries or challenging situations. The successful candidate will receive training and support whilst working towards a recognised apprenticeship qualification and developing the skills required for a career in customer service.

Requirements:

• Excellent verbal and written communication skills.
• A friendly, professional and customer-focused approach.
• Good telephone manner and confidence when speaking to customers.
• Good IT skills, including familiarity with email and Microsoft Office packages, or a willingness to learn.
• Strong attention to detail and the ability to maintain accurate records.
• Good organisational skills and the ability to prioritise workload effectively.
• Ability to work independently and as part of a team.
• A willingness to learn new systems, processes and procedures.
• Ability to handle customer enquiries patiently, professionally and efficiently.
• A positive attitude, with the confidence to ask questions and seek support when required.
• Commitment to completing the apprenticeship training and developing new skills.
• Previous customer service experience is desirable but not essential, as training will be provided.

What do we offer?

• Competitive salary in line with the applicable apprenticeship wage requirements.
• Generous holiday entitlement, including Bank Holidays.
• Pension scheme, subject to eligibility.
• Employee discount scheme.
• Full training and support throughout your apprenticeship.
• Superb development and career opportunities.
• The opportunity to gain valuable experience and a recognised qualification whilst working within JHL Pharmacies.

If you think this role is right for you, then apply.

We are passionate about equal opportunities and welcome applications from a diverse range of candidates.

Please note that JHL Pharmacies reserves the right to close this vacancy before the published closing date if we receive a high number of applications.

Location

Walsall, WS4 2LA

Hours

40 hours per week

Salary

£8 per hour