Apprentice - Customer Service

Key Responsibilities

• Handle customer queries and requests through calls, emails, walk-ins, and other communication channels.
• Provide accurate and timely information regarding products, services, loan accounts, payments, and other customer-related requests.
• Register, track, and resolve customer complaints and service requests within the defined TAT.
• Coordinate with internal departments and branch teams for timely resolution of customer issues.
• Maintain proper records of customer interactions and update the CRM/system accurately.
• Follow up with customers and internal stakeholders until closure of the request.
• Escalate unresolved or critical customer issues to the concerned senior/team as per the escalation matrix.
• Adhere to company policies, processes, compliance requirements, and quality standards.
• Support various customer service activities and MIS/reporting as assigned.

Required Skills & Qualifications

• Graduate in any discipline; freshers are welcome.
• Good verbal and written communication skills.
• Basic knowledge of MS Office, especially Excel and Outlook.
• Good interpersonal and customer-handling skills.
• Ability to listen, understand customer concerns, and provide appropriate solutions.
• Positive attitude, willingness to learn, and ability to work in a team.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Attributes

• Customer-centric approach.
• Good problem-solving and coordination skills.
• Patience, empathy, and professional communication.
• Willingness to work from branch/office and interact with customers.