Apprentice Front Office

Key Responsibilities:
Greet guests warmly and assist with check-in and check-out processes under supervision, Handle guest inquiries, requests, and complaints politely and efficiently, escalating to supervisors when needed, Assist with reservations, room assignments, and guest registration procedures, Learn to operate the Property Management System (PMS) and other front office tools, Provide information about the hotel, its services, local attractions, and transportation, Answer phone calls professionally and transfer to appropriate departments, Maintain the cleanliness and organization of the front desk and lobby area, Learn and follow safety, security, and emergency procedures, Assist in preparing daily reports, guest lists, and shift handovers, Shadow experienced front office associates to understand guest service standards
Skills
communication