Apprentice Information Communication Technician

Join Nottinghamshire County Council as an ICT Apprentice – Your Future Starts Here!

Are you ready to kickstart your career in Information Communication Technology? As an ICT Apprentice, you will develop essential skills and gain valuable experience while working towards a vocational qualification. This is your chance to learn and grow within a supportive team, setting the stage for your future success!

Please note: This is a hybrid role, with some flexibility to work from home around service needs. There will be periods where you are expected to be in the office full time to collaborate with your team and engage in hands-on training.

To learn about this apprenticeship, please read the Information Communications Technician Level 3 standard details taken from the Skills England website.

As part of this apprenticeship, you will be following the Support Technician Pathway. The Support Technician role is desk based resolving user queries and reported faults with ICT hardware and software.

As an ICT Apprentice, your key responsibilities will include:

• Receiving Requests: Handle initial contacts from users via phone, webchat, and self-service.
• Logging Interactions: Keep track of user contacts and interactions accurately.
• Providing Support: Offer 1st and 2nd line support to resolve technical issues efficiently.
• Escalating Issues: Work closely with 3rd line ICT support teams and suppliers when necessary.
• Collaborating for Improvement: Team up with colleagues to enhance IT processes and user experiences.

To succeed in this role, you should have:

• A good standard of general education, including GCSEs in English and Maths at Level 4 or above or equivalent.
• Basic knowledge of IT systems and software applications.
• Familiarity with common IT packages, such as Microsoft Office.

We are looking for candidates who demonstrate:

• Customer Care: A commitment to providing excellent service to users.
• Team Spirit: The ability to work well with others and contribute positively to the team.
• Problem-Solving Skills: An analytical approach to tackling challenges.
• Time Management: The ability to organise your workload effectively.

At Nottinghamshire County Council, we offer:

• A Place to Belong: Join a friendly, inclusive workplace where everyone is valued.
• Professional Development: Access to training and support to help you grow in your career.
• Work-Life Balance: Flexible working arrangements

Important: Your application must include previous education, and exam results. Details should include place of study, subject name, qualification type (i.e. GCSE), Grade achieved and date awarded.