Apprentice Parts Interpreter

About the role

The Apprentice Parts Interpreter is responsible for developing the knowledge and practical skills required to provide accurate, efficient and customer-focused parts support. Working under supervision, the role assists with customer enquiries, parts identification, quotations, order processing and general parts operations while completing structured on-the-job training. The position supports the daily operation of the Parts Department and provides an opportunity to build product knowledge, systems capability, customer service skills and an understanding of sales, inventory and warehousing processes. As competency develops, the apprentice will take on increased responsibility while maintaining accuracy, safety and a high standard of service.

Key responsibilities

• Assist with phone, email and counter enquiries in a polite, professional and timely manner
• Learn to identify and interpret parts using catalogues, diagrams, electronic systems and advice from experienced team members
• Assist with preparing quotations, processing sales orders and confirming parts availability under supervision
• Develop knowledge of TRS products, parts, consumables and common customer applications
• Support the team in meeting customer requirements and agreed service timeframes
• Communicate clearly with customers, suppliers and internal departments and seek assistance when required
• Assist with receiving, checking, labelling, storing and issuing parts in accordance with company processes
• Complete accurate and timely data entry for parts transactions, customer details, purchase orders and sales documentation
• Follow all WHS policies, procedures and instructions and use required PPE
• Maintain a clean, organised and safe work environment

About you

• Genuine interest in parts, mechanical or technical products and a willingness to learn
• Basic computer skills, literacy and numeracy required to support training, order processing and general administration
• Clear communication and a customer-focused approach
• Ability to follow instructions, manage routine priorities and complete work accurately
• Attention to detail when identifying parts, entering information and handling stock
• Reliable and proactive team member who is comfortable asking questions and receiving feedback
• Commitment to workplace safety, continuous improvement and delivering a high standard of service