Apprentice Trainee

Key Responsibilities:

• Handle customer interactions professionally through voice support.
• Understand customer concerns and provide timely resolutions.
• Deliver an exceptional customer experience in every interaction.
• Adhere to quality, compliance, and service standards.
• Collaborate with internal teams to achieve customer satisfaction goals.
• Maintain accurate records of customer interactions.

Required Skills:

• Excellent verbal and written English communication skills.
• Strong listening and interpersonal skills.
• Customer-centric approach with empathy.
• Problem-solving and analytical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.
• Team player with good collaboration skills.

Preferred Qualification:

• Any Graduate (BA, BCom, BBA, BSc, BCA,MBA Freshers)
• 2023-2026 pass-outs can apply.

Why Join BT Group?

Opportunity to start your career with a global telecom leader
Structured learning and development programs
Exposure to a dynamic corporate environment
Career growth opportunities
Inclusive and collaborative workplace

Important Note:

• This opportunity is strictly for freshers.
• Excellent communication skills are mandatory.
• Candidates should be willing to work from Gurgaon.