Appway Developer & Support – Client Lifecycle Management (CLM/KYC)

• Mission

At UBP, you will join the CLM (Client Lifecycle Management) team to operate, stabilize, and enhance Appway workflows (onboarding, KYC reviews, remediations). The role is primarily focused on Level 2/Level 3 support and run activities (80%), with a development/engineering component (20%) for fixes, minor enhancements, and industrialization.

The mission is to ensure the availability, performance, and compliance of Appway CLM solutions while delivering targeted improvements and securing multi-environment deployments.

• Main responsibilities

Support & Run (80%)

• Provide L2/L3 application support: triage, diagnosis, incident/problem resolution, and coordination with the vendor/integrators.
• Monitor workflow health: SLAs, queues, jobs, logs; set up and maintain dashboards and alerts.
• Conduct root cause analyses (RCA) and define/implement preventive and corrective actions.
• Manage releases and package promotion (CAB, validations, smoke tests, rollback plans).
• Document operating procedures, runbooks, a Known Error Database, and user guides.
• Participate in on-call/extended hours as scheduled; ensure incident communications (IT/Business) and reporting.
• Optimize stability and performance: housekeeping, capacity management, tuning, error handling, and resilience.
• Ensure operational compliance (traceability, auditability, data protection, banking secrecy).

Development & Engineering (20%)

• Design and deliver fixes and minor enhancements on Appway (FNZ Studio): business rules, UI, connectors, mappings.
• Integrate/invoke REST/SOAP services, manage JSON/XML schemas and data transformation.
• Contribute to industrialization: CI/CD scripts/pipelines, packaging, recurring automations.
• Perform unit/integration testing, code reviews, and produce technical documentation (light HLD/LLD).
• Advise on CLM process design and Appway implementation best practices.

Governance & Collaboration

• Work closely with business and development teams.
• Participate in Agile ceremonies (backlog, planning, reviews, retrospectives) with a strong quality-of-service focus.
• Train and support key users; contribute to adoption and continuous improvement.
• Your Profile

Technical

• Proven mastery of Appway/FNZ Studio in support/run and packaging/deployment contexts.
• Application integration: REST/SOAP APIs, JSON/XML.
• Observability and SRE: logging, metrics, tracing, alerting; ability to read/interpret Appway logs.
• CI/CD and version control (Git, pipelines), multi-environment management.
• Knowledge of banking ecosystems is a plus: core banking, screening (sanctions/PEP/adverse media), ECM/archiving, IAM/SSO.

Functional

• Solid banking background (private banking/wealth management preferred).
• Proven experience in CLM/KYC operations: onboarding, periodic reviews, remediations; FATCA/CRS is a plus.
• AML/KYC knowledge: risk scoring, due diligence, evidence, and auditability.
• Ability to translate business incidents into technical hypotheses and action plans.

Soft Skills

• Service-oriented mindset, responsiveness, and clear communication with IT and Business.
• Rigor, autonomy, prioritization, and composure in incident situations.
• Analytical mindset, quality focus, and drive for continuous improvement.

Profile

• 5+ years with Appway/FNZ Studio, with a strong L2/L3 support component in a banking environment.
• Higher education degree in Computer Science or equivalent; Appway/FNZ certifications are a plus.
• Agile practice.
• Languages: fluent English required; French is an asset.
• Others- Swiss Residence mandatory

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives