AR & Billing Support Specialist

Who you are

• The successful candidate will have a record of success in time management, customer relations and thinking outside the box to find optimal and scalable solutions to issues that may arise
• High degree of attention to detail and ability to multitask
• Excellent verbal and written communication including understanding how to tailor messages towards different audiences and conveying the objective clearly
• Strong organizational and time management skills
• Experience with Salesforce, reviewing contracts/ orders and purchase orders
• Good understanding of payment processes, billing systems
• Experience with subscription-based or digital goods business models is strongly preferred

What the job involves

• Our Order-to-Cash team enables Egnyte's customers to access what they've purchased without delay and be billed accurately by managing the full process from signed order to collected payment. We are seeking a Customer Support Specialist to streamline the process for our customers
• Answer internal/ external customer inquiries promptly/ efficiently and professionally through Zendesk and Salesforce
• Collaborate with internal teams (billing, collections, sales) to resolve customer concerns, via phone, email, virtual meetings
• Use critical-thinking and problem-solving skills to investigate and resolve billing issues
• Proficiency in leveraging CRM systems and customer support platforms to manage cases and track interactions
• Execute and propose processes that will help automate/ expedite process/ procedures
• Other AdHoc as needed

Benefits

• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional and Roth)
• Health Savings Account (HSA) and Employee Assistance Program (EAP)
• Paid Maternal, Paternal, and Adoption Leave to help you grow your family
• Modern and collaborative offices
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access