AR caller

Roles and Responsibility

• Handle accounts receivable calls to resolve outstanding payments and negotiate payment plans.
• Identify and address denials by investigating root causes and resubmitting claims as needed.
• Develop and implement effective strategies to improve cash flow and reduce bad debt.
• Collaborate with internal teams to ensure seamless coordination of patient care and billing services.
• Provide exceptional customer service to patients and their families, addressing concerns and resolving issues promptly.
• Maintain accurate records of all interactions with patients, including call notes and follow-up actions.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in employment firms or recruitment services.
• Strong knowledge of accounting principles and practices, with proficiency in MS Office applications.
• Excellent communication and interpersonal skills, enabling strong relationships with patients, families, and healthcare professionals.
• Ability to work effectively in a team environment, demonstrating flexibility and adaptability.
• Strong problem-solving skills, with the ability to analyze complex data and develop creative solutions.
• Familiarity with medical terminology and billing processes, coupled with a commitment to delivering high-quality patient care.