AR Caller

Key Responsibilities

• Follow up with insurance companies regarding unpaid, underpaid, and denied claims.
• Make outbound calls to insurance providers to check claim status and payment details.
• Analyze AR aging reports and prioritize outstanding accounts.
• Identify and resolve claim denials, rejections, and payment discrepancies.
• Work on insurance appeals and coordinate with internal teams for required documentation.
• Maintain accurate records of payer conversations, claim status, and follow-up actions.
• Meet daily productivity and quality targets.
• Escalate complex claims and recurring issues to the appropriate team.
• Ensure timely follow-up on assigned accounts to minimize outstanding AR.
• Maintain confidentiality of patient and billing information.

Required Skills

• 1- 3 years of experience in US Healthcare AR Calling / Medical Billing.
• Good knowledge of the US healthcare insurance and billing process.
• Familiarity with Medicare, Medicaid, Commercial Insurance, and other payers.
• Knowledge of claim status, denials, EOB/ERA, CPT, ICD, and basic medical billing concepts.
• Excellent verbal and written communication skills.
• Good negotiation, analytical, and problem-solving abilities.
• Comfortable working with MS Office and billing/AR software.
• Ability to work independently and meet targets.

Preferred Qualifications

• Any graduate degree or equivalent qualification.
• Experience with US healthcare RCM/BPO processes is preferred.
• Willingness to work in US/night shifts.