AR Caller

Roles and Responsibilities

• Manage outstanding accounts receivable (AR) calls to resolve billing discrepancies and collect payments from patients, insurance companies, and healthcare providers.
• Identify and address denial management issues by researching denied claims, appealing rejected claims, and negotiating settlements with payers.
• Collaborate with internal teams such as medical billing staff, physicians, and patient access representatives to resolve account-related issues.
• Utilize strong communication skills to effectively communicate with customers over the phone or through email correspondence.
• Maintain accurate records of all interactions with customers using our CRM system.