AR Caller - Senior Analyst

Roles and Responsibilities

• Retrieve and upload payment batches to EMSafe from client lockboxes, E-Fax, FTP and email
• Ensure reconciliation with business partners, clients and financial institutions as needed
• Review and resolve indexing exceptions for AR documents in EMSafe Timely and accurately process or opt out of credit card payments, post contractual allowances, and redact and store needed payment documentation in EMSafe per PCI Compliance guidelines
• Manage daily, bi-weekly and monthly CC and ACH reconciliation of EMSafe to RNB to Finance Review and resolve assigned emails from team email inbox
• Manage daily emailer functions ensuring that client reports are properly held if necessary, Use reporting and workflow to research, note and resolve trips on the AR Review schedule.
• Use available resources such as RescueNet reporting, EMSafe and various online payer sites to review and resolve trips on the Claims Paid Not Posted schedule in a timely manner in accordance with the client specifications
• Research and resolve payment the payment exceptions workflow in EMSafe by locating payment EOBs and returning the exceptions for payment posting
• Ensure funds are applied to the appropriate account(s) and update schedules and events when applicable Update EMSight Payment Summary appropriately to balance the affected deposit date(s)
• Utilize the Payer Relations Access Tracker to request necessary payer site access Analyze account review trends to identify patterns; communicate to management as needed
• Work directly with Payer Relations and Remit Extraction to ensure optimal payment posting turnaround time
• Work with senior team on assigned clients to aid account management, reconciliation and deliverables
• Support team to complete client-specific requirements and deliverables when needed
• Coordinate training needs with direct manager to ensure optimal productivity
• Assist in developing and documenting efficient policies and procedures for AR Department

Contact Person- Devikala D

Email- [email protected]