AR Caller -Team Lead

Job highlights

• Bachelor s degree or equivalent experience in a related field
• Proficient in using AR and billing software
• 3+ years of experience in accounts receivable or a similar role,with at least 1 year in a leadership position

Responsibilities

• Supervise and lead the accounts receivable calling team to ensure timely claim resolutions.

• Monitor team performance and implement strategies to achieve key performance indicators (KPIs).

• Handle escalations and complex claim issues, providing guidance and support to team members.

• Conduct regular training sessions to keep the team updated on industry standards and company policies.

• Collaborate with other departments to streamline processes and resolve any interdepartmental issues.

• Prepare and present regular reports on team performance and other relevant metrics.

• Develop and maintain strong relationships with clients to ensure high satisfaction levels.

Qualifications

• Bachelor s degree or equivalent experience in a related field.

• 3+ years of experience in accounts receivable or a similar role, with at least 1 year in a leadership position.

• In-depth knowledge of AR calling processes and healthcare revenue cycle management.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to analyze data and make strategic decisions based on insights.

• Proficient in using AR and billing software.

Skills

• Team leadership

• Data analysis

• Conflict resolution

• Customer relationship management (CRM)

• Healthcare revenue cycle knowledge

• Performance monitoring

• Excel

• Billing software proficiency