AR Collections

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AR Collections

Jamaica, NY, USA

Operations

Full Time

Published On 15/6/2023

Based on experience

2 years preferred

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AR Collections

[email protected]; [email protected]

Jamaica, NY, USA

013NM0623

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Job Description We are seeking a Collections team member to contact customers for payment while maintaining diligence in professional correspondence.

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Responsibilities

• Collection calls and/or correspondence in a fast-paced & goal-oriented department
• High volume phone calls to assigned customers and keeping record of client communication
• Provide customer service regarding collection issues
• Review and process account adjustments & resolve customer discrepancies
• Reconcile customer disputes pertaining to payment of outstanding balances
• Responsible for reducing delinquency for assigned accounts
• Collaborate with sales & senior management when necessary to accelerate the process
• Report on the collections process with management and clients
• Weekly reporting to direct supervisor and management
• Distribute monthly delinquency notices
• Other duties as assigned by management

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Requirements

• High school diploma or equivalent
• Good interpersonal and communication skills
• Strong negotiation skills
• Exceptional attention to detail is a must
• Knowledge of billing & collections procedures
• Ability to maintain a professional demeanor in difficult situations
• Ability to perform other tasks and duties as assigned by supervisor
• Working knowledge of Microsoft Office Suite and experience with Outlook & Excel

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Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

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All applications will be treated in strict confidentiality and used by our Group of Companies for recruitment purposes only.

Personal information of unsuccessful candidates will be destroyed after 6 months.

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