AR Coordinator

Job Title: Accounts Receivable Coordinator

Department: Accounting

Status: Full Time / Non - Exempt

Reports To: Accounts Receivable Supervisor

Innovative Office Solutions wants to inspire people to love what they do and who they do it with. We have a culture and an environment that can’t be beat. An Accounts Receivable Coordinator communicates past due balances on customer accounts and researches payment history, while managing incoming customer requests. We offer competitive pay, benefits, PTO and a 401k match to all our Full Time employees. Apply Today!

Essential Functions:

• Manage collection efforts for complex and escalated customer accounts, including researching account history, identifying discrepancies, and coordinating resolution.
• Understand customer-specific billing and reporting requirements and prepare specialty reports or documentation as needed.
• Monitor customer credit limits and credit holds and collaborate with leadership when accounts require review or escalation.
• Research customer account activity, including orders, invoices, payments, credits, returns, purchase orders, and transaction history.
• Assist with monitoring and responding to the Accounts Receivable inbox, ensuring customer requests are addressed or routed appropriately.
• Assist with month-end Accounts Receivable responsibilities, including ensuring credit card payments are posted and customer statements are processed accurately and timely.
• Complete customer credit reference requests.
• Provide W-9 forms to customers and collect and maintain tax-exemption documentation.
• Maintain accurate and detailed account notes and documentation related to collection activity and customer correspondence.
• Identify recurring account issues or process gaps and escalate concerns or recommend improvements as appropriate.

Minimum Qualifications:

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities, work effectively under pressure, and meet established deadlines.
• Strong attention to detail with the ability to accurately research and analyze account information.
• Strong problem-solving skills with the ability to independently research issues and determine appropriate next steps.
• Excellent written and verbal communication skills.
• Ability to communicate professionally and effectively with customers and internal departments.
• Positive attitude with a collaborative, team-oriented approach.
• Ability to handle sensitive customer and financial information with professionalism and confidentiality.
• Ability to work independently while recognizing when an issue requires escalation.
• High school diploma or equivalent required
• 1 to 3 years of Accounts Receivable, collections, accounting, or related experience preferred.
• Proficiency with Microsoft Office products, particularly Excel, Outlook, and Word.

Equal Employment Opportunity 10/2026