AR Officer

We’re working with an established not-for-profit aged care provider looking for a Senior Accounts Receivable Officer to join its Finance team.

Reporting to the Finance Manager, you’ll take a hands-on role across resident billing, collections, cash receipting and reconciliations, while providing guidance to the broader AR team. There is scope to progress into an AR Manager position within 12–18 months, depending on performance.

The Role

• Manage resident billing, payments, refunds, credits and direct debit processing
• Follow up overdue accounts and help residents and families understand their fees
• Reconcile cash receipts and government funding payments
• Maintain accurate resident records, fee information and bond and loan registers
• Support month-end reporting and investigate billing discrepancies
• Guide the AR team’s daily priorities and identify ways to improve processes

The Requirements:

• At least three years’ experience in a senior accounts receivable role
• Strong hands-on experience across collections, billing and reconciliations
• Confidence resolving complex account queries and discussing overdue payments with customers
• The ability to guide team priorities and support colleagues with their work
• Strong attention to detail, Excel skills and experience using financial systems
• A customer-focused approach and clear communication skills
• Aged care, retirement living, home care or Epicor experience would be beneficial, but is not essential