Ar Rahnu Assessor, W.P. Labuan

SALES & CUSTOMER SERVICES

• Planning and implementing Ar-Rahnu's account retention activities including reviewing existing client accounts to identify sales potential and to look for new business opportunities.
• Conduct counter-negotiation services on Ar-Rahnu products and strive to attract customers with the benefits and privileges of the products offered.
• Process Ar-Rahnu account application which includes customer credit rating, the estimated value of jewelry, loan approval and account opening.
• Ensure delivery of product delivery within the specified period of work (TAT).
• Ensure that all jewelry is kept in a safe place based on the specified policy and work process.
• To execute account settlement and ensure that all Bank claims to customers have been fully settled before the return of the jewelry is made.
• Understand and ensure that all the requirements in the MO138 (Operational Management and Control) manual and PM303 and PL303 (Ar-Rahnu Manual) are properly complied with.
• Conduct updating of status and maintenance of data of customer/financing information in BDS / CCRIS / Ar-Rahnu system and so on.
• Carry out responsibilities under the Anti-Money Laundering & Counter-Financing of Terrorism (AMLATFA) Act, Bank Negara Malaysia Guidelines and other Bank's policies & procedures.
• Carry out the duties and responsibilities of the work provided by the Management from time to time.

COMPLIANCE

• Nurture compliance & risk culture and awareness at all consumer units at Regional Offices and Branches.
• Comply with all relevant activities stated in MO01 (Credit Operation Manual), PM303 and PL303 (Ar-Rahnu   Manual), and any relevant Manuals.
• Comply with all internal controls and established policies and procedures e.g., Anti-Money Laundering and Anti-Terrorism Financing Act (AMLATFA), Personal Data Protection Act (PDPA) and BNM Standard Guidelines.

REQUIREMENTS

• Bachelor’s Degree in business or Management or related discipline.
• At least 3 years’ experience in Ar-Rahnu management.
• Exposure to Ar-Rahnu Branch Operations is an advantage.
• Exposure to Audit/Risk/Compliance is an advantage.