AR Representative/Financial Customer Support | Onsite - Davao Lanang/Felcris

Work set-up - Onsite / Nightshift

About the role

Accounts Receivable Representative within the Accounts Receivable (AR) department provides assistance to stores and customers in analyzing commercial customer credit accounts for payment status, credit limits, authorization for purchases, and reconciliation of payment posting issues. Responsible for approximately 2,500 commercial customers and monitors for delinquent accounts to contact and follow up with.

Key responsibilities

• Respond to inbound customer calls and emails to assist in resolving account issues
• Answer store override calls, review and analyze customer account status for approval/denial
• Prepare and generate Dunning Letters (Stage 1 – Stage 6)
• Accurately and efficiently enter credit card payments received
• Prepare write-offs, adjustments and check requests
• Assist in researching unapplied payments on account to help reduce balance
• Regenerate and send invoices to customers upon request
• Assist with uploading of invoices into various customer invoice portals
• Review aging for collecting on delinquent accounts
• Assist in year-end audit requests

About you

• Good technology skills and knowledge, including above average knowledge of Excel
• Strong verbal and written communication skills
• Experience with AR, Billing, Collections
• Experience with Calling customers regarding overdue invoices and outstanding balances & answering billing and payment-related inquiries.