Arabic Customer Support Specialist in Sofia

Arabic Customer Support | Digital Services Project Position Details

• Job Title: Arabic Customer Support Agent
• Location:Sofia, Bulgaria
• Work Model: Hybrid
• Starting Date: ASAP

Are you passionate about customer service and enjoy finding solutions to different challenges? Join a global digital services project in Sofia, where you’ll help users resolve issues, answer questions, and make the most of their online experience.

About The Role As a Customer Support Agent , you’ll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding users towards the right solutions while maintaining a high standard of service.

This is a Hybrid opportunity in Sofia , offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

• Handle inbound customer calls, addressing a wide range of inquiries including sales, after-
• sales support, product information, and delivery-related questions.
• Provide effective technical troubleshooting using diagnostic tools like TechSee, guiding
• customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring
• accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM
• system.
• Offer product recommendations and support purchase decisions, contributing to a positive
• sales experience.

Candidate Profile

• Native-level or C1+ fluency in Arabic, enabling you to provide exceptional support to
• customers.
• Proven experience in a customer service representative (CSR) role, demonstrating your
• ability to handle diverse customer interactions.
• Relatively advanced PC knowledge, including proficiency in navigating multiple browser
• tabs, applications, and virtual desktops.
• A strong affinity for technology and technical solutions, with a willingness to learn about
• innovative products (no advanced IT knowledge required).

What The Company Offers

• Salary Package: Competitive compensation depending on the candidate's experience and profile.
• Welcome bonus
• International Team: An opportunity to collaborate with colleagues from diverse backgrounds.
• Career Growth: The opportunity to build expertise in customer relations and digital platform services.

Interested in Joining the Team? If you have strong French skills, enjoy assisting people, and want to gain experience in the digital industry, this position could be the right next step for you.

Send your application today and explore your next career opportunity in Sofia!