Arabic-Speaking Customer Service Representative

We are looking for a professional and customer-focused Arabic-Speaking Customer Service Representative to join our team in Dubai.

The successful candidate will be responsible for handling customer inquiries, following up with leads, assisting patients with appointments, and supporting the sales and booking process.

Key Responsibilities

• Respond to customer inquiries through WhatsApp, phone calls, and other communication channels.
• Follow up with new and existing leads in a timely and professional manner.
• Understand customer requirements and recommend suitable services based on approved company information.
• Schedule and confirm appointments.
• Maintain accurate customer and lead information in the CRM.
• Follow established lead follow-up and sales protocols.
• Coordinate with the reception, sales, and clinical teams to ensure a smooth customer journey.
• Re-engage previous leads and missed opportunities.
• Maintain professional communication with customers throughout the booking process.
• Meet agreed lead-to-booking and customer-service performance targets.

Requirements

• Fluent Arabic communication skills.
• Good English communication skills.
• Previous experience in customer service, telesales, lead follow-up, sales, reception, or a similar role.
• Strong communication and interpersonal skills.
• Comfortable communicating with customers through WhatsApp and telephone.
• Good follow-up and objection-handling skills.
• Basic computer and CRM skills.
• Professional, organized, and customer-focused approach.
• Previous experience in healthcare, medical aesthetics, beauty, hospitality, or a similar customer-facing industry is an advantage.

What We Offer

• Competitive salary based on experience.
• Performance-based incentives.
• Professional working environment.
• Training and onboarding.
• Opportunity to develop within the healthcare and aesthetics industry.

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person